International Partnerships Lead – Middle East and Africa

Salary: £36,561 per annum (Grade B) plus team and company wide performance bonuses

Location: Work remotely in the UK or flexibly from our London office

Hours: Working hours are 8:30am to 4.30pm, Monday to Thursday, and 8.30am to 4pm on Friday (sometimes you may have earlier starts and finishes)

Contract: Full-Time

Applications close: 10am, Friday 5th April 2024

Unifrog’s mission

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We’re achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.

Our outlook is global – we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact our People and EDI Lead, Jo (details on our website).

What you’ll do

As International Partnerships Lead for the Middle East and Africa, your role is to provide world class customer service and support to over 250 international schools from around the world. You will build and maintain excellent working relationships with your partner schools, supporting them to make the most of the Unifrog platform. Solutions and customer service focused, you will make sure that all interactions with Unifrog are prompt, positive and successful.

You will cover the region of the Middle East and Africa, with international travel typically required twice a year for school visits and conferences.

Your key responsibilities will include:

• Being the first point of contact for our international partner schools in the region.
• Responding to queries and troubleshooting issues and providing on-the-spot support via phone, email and video calls.
• Onboarding new schools that join us. You will make sure that they are properly set up on our platform and have a strong plan in place so that they and their students can get the most out of Unifrog.
• Training staff on how to use the platform; this could be a one-to-one phone call, a video meeting with a school’s key Unifrog contacts, a webinar with lots of teachers attending from around the world; or an in-person visit to one of our partner schools subject to travel restrictions.
• Working with your partner Area Manager to improve Unifrog engagement across the region and making sure schools are making the most of the platform.
• Monitoring and analysing usage across partner schools, identifying schools that need additional support to use the platform effectively.
• Provide resources and strategies to partner schools to maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.
• Proactively working to foster a sense of community amongst our Unifrog partners.

What we’re looking for

• Strong communication skills – ability to articulate ideas clearly and concisely over email, phone and on video calls.
• Track record of excellent customer service and relationship management.

• Problem-solving skills and the ability to find solutions to queries independently.

• Confident working independently but happy to ask for support when it’s needed.
• Extremely well organised, with a keen attention to detail.
• A background and interest in education would be an advantage.
• Proactive attitude and willingness to get stuck in.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you, you love building relationships, and you’re an energetic person who is willing to learn, then we’d love to hear from you.

Working together

You’ll work alongside the Area Manager for your region as well as colleagues in our International Partnerships team and the wider International schools team. You’ll be line managed by our International Partnerships Manager (London-based).

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools.
• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• £36,561 per annum (Grade B) plus team and company wide performance bonuses.
• Full-time.
• 28 days paid holiday per year (plus bank holidays).
• Working hours are 8:30am to 4.30pm, Monday to Thursday, and 8.30am to 4pm on Friday. (Sometimes you may have earlier starts and finishes)
• Work remotely in the UK or flexibly from our London office.
• Start date: as soon as possible, though we will be flexible for the right candidate.
• If you require reasonable adjustments, or want to discuss any details about the role before applying please contact recruitment@unifrog.org.
• We can only consider candidates who have the right to work in the UK.

Application process

• Deadline: 10:00 (GMT) Friday 5th April 2024.

• Stage 1: Application form (~1 hour)

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

i. Why do you want to work at Unifrog? (250 words)

ii. With reference to the job description and your experience, what makes you an excellent candidate for this role? (250 words)

iii. A teacher who has just started using Unifrog gets in touch with the email below. Using our website to guide you, draft an appropriate response (250 words). Dear Unifrog,

Our school has just signed up to use your platform and I wanted to check some things.

A handful of our students apply to US universities each year. What support does the Unifrog platform offer to these students?

Furthermore, please can I check that pupils’ personal information will be secure on the Unifrog platform? 

Thanks,

Nick

• Stage 2: Phone task (15 minutes)
• Stage 3: Video call interview (40 minutes)

• Short demonstration of a Unifrog tool (resources will be provided) (10 minutes)
• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (30 minutes).

• Phone interviews will be held throughout the application window. Video call interviews will be held w/c 15th April.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.
• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.
• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.
• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.