Programme Officer – National Centre for Family Hubs

Job Expired

Salary: £29,000 to £32,000 FTE per annum, plus 6% contributory pension  scheme.

Location: The Centre has moved to a hybrid model of working. From January 2022, staff will work onsite for up to 40% of their working hours at the Anna Freud Centre in King’s Cross, London (4- 8 Rodney Street, London N1 9JH). Some other travel across London  may be required, and on occasion travel further afield.

Working hours: Full-time or part-time (minimum 28 hours per week) will be considered. Thursdays would be an essential working day.

Contract duration: Permanent.


Overview of the post 

We have just launched the National Centre for Family Hubs (NCFH). The National Centre is a virtual resource hub and learning network (supported by a series of dissemination  events) to champion family hubs and spread best practice/evidence on integrated family  service models to Local Authorities across England. This is a really exciting time to join the team and help shape the direction of the project. The post-holder will dedicate a minimum  of 28 hours per week to the NCFH. 

The Programme Officer is an instrumental role in the National Centre for Family Hubs. The  post-holder will provide project and administrative support to the wider team, manage  enquiries from a wide range of stakeholders, and collect key programme data. An  important and exciting part of the role will be to line manage two participation advisors  and facilitate their input into the development of the NCFH offer. A core priority of the  NCFH is equity, diversity and inclusion and it will be a key part of this role to champion the  voices of minoritised groups. 

The post-holder will sit within the Early Years and Prevention (EYP) Department in the Clinical Division at the Centre,  which takes a cultural-attachment-trauma lens to its work. As such, the post-holder may  at times be exposed to the themes of the clinical work we deliver, that can be distressing. 

The post would be suited to a motivated, organised, creative and values-driven individual,  adept at developing relationships and multi-tasking. 

Purpose of the post 

  • Line-managing the NCFH’s participation support workers to ensure that the voices of families are championed throughout the project and fed into the recommendations  and guidance produced about family hubs; 
  • Managing all enquiries about family hubs that are received from Local Authorities and  other external stakeholders; 
  • Providing administrative support for the NCFH website e.g. coordinating the setup of  key meetings and co-production workshops, including writing minutes and monitoring  action points;  
  • Ensuring that feedback and evaluative data is collected for all the NCFH’s activities,  including the management of enquiries, the delivery of training and events, and the  delivery of any consultation or bespoke services. 

Duties and responsibilities 

The post-holder will be required to: 

1) Participation 

  • Line-manage two participation advisors (youth and parent); 
  • Develop a plan of work for participation advisors within the NCFH project; Support participation advisors to collect information and feedback from families about  family hubs, including via surveys, case studies and focus group discussions; Work with the Programme Manager and Regional Coordinators to involve participation  advisors and wider families in the co-production of training and workshop events from  an expert by experience perspective; 
  • Commit to championing the voices of families from diverse backgrounds and with  differing perspectives throughout the NCFH. 

2) Stakeholder support and managing enquiries 

  • Monitor and respond to requests for information about family hubs; Reply to queries and emails requesting information in a timely manner, seeking  information from other team members and stakeholders when necessary; Be responsible for the direct telephone line for enquiries; 
      • Collate data about type of enquiries and background of people requesting information; Develop brief summative reports about enquiries; 
      • Signpost external stakeholders to relevant information and resources; Collate and update contact lists; 
      • Send out invites to join the digital learning network and resource hub; Develop feedback and evaluation forms to be used for all NCFH services; Ensure that feedback and evaluation forms are embedded and accessible online, sent  out by email and disseminated at face-to-face events via digital platforms; Collate feedback and evaluation information and synthesise brief evaluation reports. Keep the Client Relationship Management system up-to-date;

3) Project and administrative support

  • Support in collating and organising content and resources to be included on the NCFH  site; 
  • Support in uploading content onto the website; 
  • Prioritise accessibility of content and website for people with divergent needs; Support the team with meetings and workshops, e.g. calendar invites, presentations,  agendas and minutes;
  • Support the team with recruitment processes, e.g. inducting new staff and liaising  with the HR Department;

4) Feedback and data collection 

  • Develop feedback and evaluation forms to be used for all NCFH services;
  • Ensure that feedback and evaluation forms are embedded and accessible online, sent  out by email and disseminated at face-to-face events via digital platforms;
  • Collate feedback and evaluation information and synthesise brief evaluation reports. 


  • Maintain an awareness of and actively follow and promote the Centre’s policies,  including Equal Opportunities, Health and Safety, Safeguarding and Information  Governance; 
  • Complete all Centre mandatory training, including but not limited to Safeguarding,  Health and Safety, Equal Opportunities and Information Governance, within the  required timescales;  
  • The welfare of the children, young people and vulnerable adults who come into contact  with our services either directly or indirectly is paramount and all staff have a  responsibility to ensure that best practice is followed, including compliance with  statutory requirements. 

To be noted 

This is not an exhaustive list of tasks; the post-holder will be asked to undertake any other  ad hoc tasks commensurate with the scope and purpose of this post. 

This job description reflects the present requirements of the post, and as duties and  responsibilities change/develop, the job description will be reviewed and be subject to  amendment in consultation with the post-holder. 

The post-holder will be required to have a DBS disclosure which the Centre will apply for.


Please email if you require assistance or experience difficulties in applying. Please note all our posts require candidates to have the Right to Work in the UK at the time of applying and we do not hold a sponsorship licence.


Closing date for applications: Midday (12pm), Monday 17 January 2022.

Notification of interview: shortlisted applicants will be notified no later than Thursday 20 January 2022. Please note: due to volume of applications expected, we will be unable to notify unsuccessful candidates.

Interviews: will be held on Tuesday 25 January and Thursday 27 January 2022.

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