Personal Injury / Medical Malpractice Claims Underwriter

The role

The successful candidate will be part of Hiscox UK and its Casualty and Specialty Portfolio Claims team. You will be based in our award winning, rapidly growing York office, working with our 30 Casualty, Cyber and Recoveries claims professionals based in York and others based in our Colchester and London offices.

You will handle a portfolio of personal injury and medical malpractice claims which are 100% underwritten by Hiscox and will assist customers when claims have been made or threatened against them.

You will have daily contact with Hiscox’s customers and key brokers and will be on the front line of our claims service delivery. You will be required to liaise with key stakeholders, internally and externally.

Insurance knowledge is a prerequisite; sound commercial and intellectual skills are also required to handle a broad range of technical and legal challenges


What you’ll be doing

Full management of a portfolio of personal injury and medical malpractice claims from first notification to conclusion.
Reviewing and confirming Hiscox policy coverage position.
Setting the claim strategy and handling internally where possible.
Selection, instruction and active management of external advisers and experts, including solicitors on appropriate matters.
Liaising and negotiating with customers, brokers, claimants, and their representatives.
Demonstrating excellent file handling and claims management through pro-active portfolio management; accurate and timely reserving; effective risk and indemnity costs management.
Promoting and delivering a continuous improvement culture within the UK Casualty Claims team to deliver a superior customer experience.
Working closely with underwriters to win and retain business and develop Hiscox insurance products.
Assisting in the continuous improvement of our Claims service by identifying areas of opportunity and helping create innovative solutions.


Person Specification – The must haves

A qualified solicitor, legal executive, CII claims professional or insurance claims handler with at least 3 years’ experience in handling personal injury and/or medical malpractice claims.

Policy coverage knowledge and experience across a broad range of policies and types of business.

Robust understanding of litigation and the legal process; knowledge of all methods of dispute resolution.

Ability to evidence strong organisational and communication skills.

Commercial acumen with the ability to understand the impact of claims decisions on the wider UK business.

Excellent interpersonal skills and the ability to quickly establish credibility and long-lasting relationships within the team, the wider business and with external partners.

Highly results driven, with the energy and determination to succeed in an environment where the pace and quality of response is critical to success.


About our client

As an international specialist insurer, they are far removed from the world of mass market insurance products. Instead, they are selective and focus on our key areas of expertise and strength – all of which is underpinned by a culture that encourages them to challenge convention and always look for a better way of doing things.

They insure the unique and the interesting. And we search for the same when it comes to talented people. Our client is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo, and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. They like to do things differently and constantly seek to evolve. Our client might have been around for a long time, but they are young in many ways, ambitious and going places.


To apply for this job, please email your CV asap to

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