International Operations Manager

Salary: £34,250 to £37,500 gross per annum at 1.0 FTE

Location: Hybrid – London, UK. This role can be office-based or hybrid, with at least two days each week in the London office. The ability to attend some ad hoc events and meetings around London is required too.

Working pattern: 1.0 FTE  (37.5 hrs per week), or 0.9 or 0.8 FTE. Flexible working requests will be considered.

Contract: Permanent with a 6 months probationary period

Applications close: 11:59pm, Sunday 23rd June 2024


Safe Passage International (SPI) is recruiting an International Operations Manager to support continuing and sustainable growth in our ground-breaking work to ensure that safe routes to sanctuary exist for all people seeking asylum and that their right to protection is upheld.

You will join a dynamic Operations Team that works hard to ensure seamless operations that empower field and front-line staff to achieve the highest impact possible for the people we work with. The team’s responsibilities include people management, compliance, governance, participation, safeguarding, systems, MEAL, wellbeing, diversity, representation, and inclusion. We work across all SPI entities in the UK, Greece, and France, as well as projects operating in other locations, including Poland.

At present, the team comprises a Head of Operations & People, International Safeguarding & Protection Manager, International Operations & MEAL Manager, Youth Campaigns and Participation Manager, International Operations Coordinator and Operations Assistant. This is an exciting time to join a growing team as we respond to significant growth in SPI’s work across all international locations.

The International Operations Manager will have a primary focus on day-to-day operations and human resources management. We are looking for a values-led operations professional, who is innovative and flexible in their approach to ensure the internal infrastructure of the organisation is equitable and tailored to the people we work with, as detailed in the Person Specification below. Experience in a similar role would be welcome, but this could also be your first paid position in the charity sector, or you could be returning to work after time out. This position will have a dedicated training budget and you will be supported to grow and develop within your role.

We value equity and diversity in our organisation and are striving to build a workforce reflective of the communities we work with. We encourage applications from people of all ethnicities, working ages, genders, sex, sexual orientations, faiths (or non), marital status (or non), and pregnancy status. We also have full flexible working policies to support people with disabilities and caring responsibilities. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply.

As a refugee charity, we offer a guaranteed interview for people with direct lived experience of seeking asylum who meet most of the essential criteria outlined in the Person Specification. If you have first-hand experience of applying for asylum in any country, please let us know in your application.   We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to.

If you are excited by this role and working at Safe Passage but do not have all the experience you think is needed, we would encourage you to apply anyway and reach out for an informal chat beforehand to discuss why you would like to apply for the role and what skills or experiences you think are relevant.

If you would like to arrange this, please contact Jasmin, Head of Operations & People, on

How do I apply?

Please read the full Job Description & Person Specification and our ‘How to Apply Guide’ below.

The ‘How to Apply Guide’ asks candidates to submit a CV and Cover Letter answering four specific questions linked to the Person Specification. Applications can be submitted via email in written form or as digital audio or video files to

We also ask candidates to complete our ‘Equal Opportunities Form’ to help us monitor and improve in our aims to become a truly diverse, representative and inclusive work force.

We are proud to be a member of the Experts by Experience Employment Network (, which aims to increase representation of people with lived experience in the charitable sector. Please feel free to use information and resources at which may help in preparing your job application.

For information on further application guidance, FAQs and an insight into what it’s like working at Safe Passage, please visit the ‘Working at Safe Passage’ section of our website.


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