Casualty Claims Handler


Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

The role

The successful candidate will be part of Hiscox UK and its Casualty and Specialty Portfolio Claims team. You will be based in our award winning, rapidly growing York office, working with our 30 Casualty, Cyber and Recoveries claims professionals based in York and others based in our Colchester and London offices

You will handle a portfolio of personal injury and medical malpractice claims which are 100% underwritten by Hiscox and will assist customers when claims have been made or threatened against them.

You will have daily contact with Hiscox customers and key brokers and will be on the front line of our claims service delivery. You will be required to liaise with key stakeholders, internally and externally

Insurance knowledge is a prerequisite; sound commercial and intellectual skills are also required to handle a broad range of technical and legal challenges.


What you will be doing 

  • Full management of a portfolio of personal injury and medical malpractice claims from first notification to conclusion.
  • Reviewing and confirming Hiscox’s policy coverage position.
  • Setting the claim strategy and handling internally where possible.
  • Selection, instruction and active management of external advisers and experts, including solicitors on appropriate matters.
  • Liaising and negotiating with customers, brokers, claimants and their representatives.
  • Demonstrating excellent file handling and claims management through pro-active portfolio management; accurate and timely reserving; effective risk and indemnity costs management.
  • Promoting and delivering a continuous improvement culture within the UK Casualty Claims team to deliver a superior customer experience.
  • Working closely with underwriters to win and retain business and develop Hiscox insurance products.
  • Assisting in the continuous improvement of our Claims service by identifying areas of opportunity and helping create innovative solutions.
Our must haves

  • A qualified solicitor, legal executive, CII claims professional or insurance claims handler with at least 3 years; experience in handling personal injury and/or medical malpractice claims.
  • Policy coverage knowledge and experience across a broad range of policies and types of business.
  • Robust understanding of litigation and the legal process; knowledge of all methods of dispute resolution.
  • Ability to evidence strong organisational and communication skills.
  • Commercial acumen with the ability to understand the impact of claims decisions on the wider UK business.
  • Excellent interpersonal skills and the ability to quickly establish credibility and long lasting relationships within the team, the wider business and with external partners.
  • Highly results driven, with the energy and determination to succeed in an environment where the pace and quality of response is critical to success

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we are committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn;t always have to be nine to five and we support flexible working wherever we can. Please chat to our resourcing team about the flexibility we could offer for this role.



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