Job Expired

Salary: £25,000 p.a.

Location: Remote

Leave: 28 days + bank holidays.

Apply by: 8am, Monday 8th April 2024 via

Interviews: 16th April via Zoom


Lamplight Database Systems Limited are looking for an Administrative Assistant to join a small, friendly team working remotely around the UK. Initially there will be three strands to the role:

  • Supporting financial administration
  • Co-ordinating annual review calls with customers
  • General team admin

You will work with Sue, our Finance Administrator, and the team of implementers to arrange annual reviews.

A full role description (also in large print) is available at


Please see the role description for fuller information. Responsibilities will include:

  • Daily / weekly credit control
  • Daily / weekly bank reconciliation
  • Checking and sending invoices from Xero
  • Responding to finance related customer enquires when possible
  • Review the list of customers assigned to each Implementer, and their available time slots.
  • Contact customers by email and/or phone to explain the benefits of the Annual Review call
  • Encourage, or make the booking, for customers at their convenience
  • Answering the phone, taking messages or responding as appropriate
  • Putting together quarterly customer update emails using Mailchimp

Person specification

To carry out these tasks we are looking for someone with the following capabilities:

  • Understanding of small business book-keeping. You’ll know a journal when you see one; the difference between a balance sheet and profit and loss; and the importance of keeping an eye on cash-flow.
  • Competent using Xero. You’ll know how to carry out bank reconciliation, run credit control reports, and how to create and send out invoices.
  • Confident with other software – Office 365 products, Zoom, Mailchimp, and ideally Lamplight (though we’ll train you on this if you’ve not come across it).
  • Great communication skills. We like our customers and want to support them. So even when the news isn’t good (“you owe us £xxx”), you’ll be able to communicate that clearly and empathetically. And booking annual reviews may take a bit of persuasion for some customers, who are time poor and may not understand the benefit to them. You’ll be sensitive to and accommodate the different ways that people communicate.
  • You’ll need to be well organised. The nature of this role means that you’ll have things coming up throughout the day, and with quite a lot of different things to keep track of.
  • Learning and improving. We try and reflect on what we do so that we can improve our processes, and make some time for learning and development.


  • Nine-day fortnight working pattern (we’re not at 4 day week yet).
  • We will provide full training in Lamplight, and also offer other opportunities for learning and development on an on-going basis.
  • We offer 28 days holiday per year plus public holidays. We are a Climate Perks scheme member, which means that we offer an additional two days annual leave to enable you to travel by train (or other low-carbon) instead of flying for your holidays.
  • We are a Mindful Employer and seek to support the mental wellbeing of our staff.

How to apply

Please apply via our recruitment site  Feel free to contact Matt Parker on if you’d like to find out more first, or if you need to apply in a different format.

We will ask you to answer around six competency-based questions that aim to reflect the sorts of things that the job involves. We do not accept applications and CVs by email, so please do not send any.

The closing date for applications is 8am on Monday 8th April 2024.  We will not review applications until after that date. Interviews will last around 45 minutes and be held on the morning of the 16th April, on Zoom (please let us know when applying if this will be difficult so we can make alternative arrangements). We will share some of the questions we want to ask you in advance.

More Information

Informal chat

Feel free to contact Matt Parker on if you’d like to find out more first.

Our shortlisting process is fully anonymised – the shortlisting panel review responses after the closing date, with no knowledge of who they are from.  This is part of our commitment to inclusion and equal opportunities, and to providing our employees with a work environment free from discrimination in which all can thrive. We recognise and value the benefits of a diverse workforce and we are seeking applications from people of all backgrounds. If you have accessibility requirements and would like information in a different format, email to make alternative arrangements.


Apply Now

  • This job has expired!
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